2020 Spring & Fall

Conference & Trade Show 

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Exhibitor Center

Cultivate Your Business. Strengthen Your Brand.

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Our 2020 conference ushers in many innovative changes to our conference and trade show format as well as our ISI University (ISIU) program — and we couldn’t be more excited to roll it out at our Spring Conference, March 23-24 in Pasadena, Calif.!

We are bringing this refreshed and condensed conference to two parts of the country — in spring and fall — to reach more members. It will also allow greater scheduling flexibility for everyone, decrease registration and lodging expenses and shorten attendees’ time away from family and work commitments.

Collaboration, interaction, networking, mentoring and flipped learning — these are the key words kept “top of mind” when planning our 2020 conference.

Here’s how it will work: When you register for conference, you will choose a specific educational “path” for your two days, and all of your sessions will be tailored accordingly. Regardless of path, all attendees will walk away with some type of certification, which can either be an end to itself or be used as credit toward one of the full ISIU certification tracks.

If participating in the certification module of the Certified Arena Operator (CAO) or Certified Skating Director (CSD) tracks, you will be placed into a working group to propose a resolution to a situation in our industry. You will also take part in a “project lab” that will result in a plan to immediately be put to use in your arena.

Course materials for the ISIU will be provided to you upon registration, and you will be expected to complete an open-book quiz prior to arriving at conference. This flipped learning approach will allow for deeper discussions and problem-solving activities within your classes.

Spring Conference Hotel Information

2020 ISI Spring Conference & Trade Show
March 23-24

Hilton Pasadena – 168 South Los Robles Avenue Pasadena, CA 91101
Special Rate: $179/night March 18-27
Group Code: ISI – cut off date is March 6
CLICK here for online hotel reservations

Walking distance to several eateries, specialty shops and Pasadena Convention & Visitors Bureau (CVB)
State-of-the-art fitness center
Internet/Wireless internet included for all guestrooms
Heated outdoor pool
Complimentary shuttle service within 2-mile radius
(No resort or facility fee)

Spring Conference Schedule-at-a-Glance

Spring Conference Schedule-at-a-Glance

Sunday, March 22
The Certified Executive Arena (CAE) course taught by guest speaker Cindra Kamphoff will be held from 5:30-7:00 p.m. Pre-registration is REQUIRED to take this continuing education credit class ($50 course fee). 

Beyond Grit: Powerful Practices to Lead Intentionally
In this 90 minute course, Cindra will share the 10 practices of high performers and how they apply to workplace culture. You will learn tangible strategies you can use right away to help you lead intentionally and get more out of others.

Monday, March 23
Registration will open at 7:00 am
8:00 am Conference Welcome

The High Performance Mindset: Powerful Practices to Think Powerfully
In this high-energy keynote, Cindra Kamphoff will share tangible strategies to grow your mindset and gain the high performing edge. You will feel more energy, have more control of your inner dialogue and gain more strategies in your mental toolbox as a result.

Leadership & Professional Image Session
Effective Communication & Personal Branding Session
Topics to earn Certificate of Arena Operating Environment
Topics to earn Certificate of Program Building Blocks
Breakout Session for Coaches
Breakout Sessions for Managers/Operators

6:30-8:30 pm Evening Social Event & Awards Presentation

Tuesday, March 24
8:00 am – 12:00 pm On-Ice Sessions held at Pasadena Ice Skating Center for coaches

8:30 am at the Hotel

Topics to earn Certificate of Arena Operating Environment
Topics to earn Certificate of Program Building Blocks
Breakout Session for Coaches
Breakout Sessions for Managers/Operators
12:00-1:00 pm Box Lunch & Networking
1:00 – 6:00 pm Trade Show

Time TBD – Section Meetings (as needed)
Time TBD – District Meetings (as needed)

12 PSA Continuing Education Credits will be available for the Spring 2020 Conference  – The PSA Affidavit form must be completed within 2 weeks after attending the accredited program or credit will not be given. skatepsa.com 

Agenda for Management/Operations Path
Agenda for Skating Coach/Professional Path


12 PSA continuing education credits are available for the Skating/Professional path at the Spring Conference. Easily submit your affidavit!

  1. Go to www.skatepsa.com
  2. Click on the Affidavit button on the Education page
  3. Fill out the form and click the Submit button
  4. The information will be emailed to staff to enter into your account

A PDF affidavit is available to print if you would prefer to scan and send to affidavit@skatepsa.com.  It is accessible via Forms at the top of the website. Contact affidavit@skatepsa.com or 507.281.5122 with any questions.

Agenda for Certified Arena Operator (CAO) Path
Agenda for Certified Skating Director (CSD) Path
Featured Speakers - Spring Conference

 (Check back regularly for updates)

The 2020 Spring Conference & Trade Show promises a lineup of outstanding leadership, management, and skating presenters:


Cindra Kamphoff

Cindra Kamphoff, Ph.D., CMPC, is an award-winning keynote speaker, entrepreneur, and a go-to executive coach for leaders, professional athletes, executives and championship teams around the nation. Her clients range from Verizon Wireless, Target, and Walmart to the Minnesota Vikings.

She is the author of an Amazon bestseller, Beyond Grit: Ten Powerful Practices to Gain the High Performance Edge and the corresponding workbook.

She is the founder of the High Performance Mindset podcast which has over ½ million downloads where she interviews thought leaders about mindset. Her work has appeared in New York Times, ESPN the Magazine, The Huffington Post, USA Today, and Runner’s World Magazine.

Cindra believes that you can unlock new levels of potential when you train your mind to think powerfully and on purpose. As a result of her work, people tend to say they have more energy, more control of their inner dialogue and ultimately, perform at a higher level more consistently.

Kamphoff is also the founder and director at the Center for Sport & Performance Psychology and professor at Minnesota State University, Mankato. She has a Ph.D. in sport and performance psychology from the University of North Carolina at Greensboro and a BA in Psychology from the University of Northern Iowa where she competed in track and cross country. She is now an avid marathoner who has competed in 15 marathons including 5 Boston Marathons.

On a personal note, she is a proud mother of two boys who love playing sports.  She is married to her high school sweetheart who is an elementary school principal. You can read more about Cindra’s speaking programs and coaching at www.cindrakamphoff.com.

Patrick O’Neil
Patrick O’Neil will be presenting both on- and off-ice sessions for coaches. A U.S. Figure Skating double gold medalist in Freestyle and Dance. O’Neil has over 20 years’ coaching experience with athletes of all ages and abilities, from the grassroots through national level.

O’Neil directed a large competitive program in the Midwest for 13 years and enjoys conducting seminars domestically and internationally with coaches and skaters on the “how’s” and “why’s” of teaching.

A licensed child and family therapist, he holds a bachelor of arts degree in political science and public administration from The American University and a master’s degree in social work from Syracuse University.

Ethan Burgess
Ethan Burgess will present “Forget the Ice, It’s Time to Go Off,” which will provide an overview of the key aspects of an effective off-ice strength and conditioning program, and “The Control & Readiness Game Plan,” which will cover tips for training for maximum control and mental strength so skaters can feel and perform their best.

A former professional pairs skater and two-time national champion and six-time medalist, Burgess is a master certified strength and conditioning trainer. He has been speaking to audiences around the country on the value of sport specific training to increase performance.  With over 25 years’ experience, he helps athletes of all levels, from beginner to Olympic medalists, incorporate proper strength and conditioning programs into their training. He has coached both figure skaters and hockey players.

Burgess was the lead skating double in the Hollywood movie “Blades of Glory” and a finalist, along with celebrity partner Bethenny Frankel, on the ABC television show “Skating with the Stars.”

Gerald Carney
A leading marketing and communications professional, Gerald Carney will be leading a management breakout session and the joint session, “Effective Communications & Personal Branding.”

Carney is the media consultant for Guggenheim Partners, a global investment and advisory firm with more than $275 billion assets under management. Before he joined Guggenheim Partners as its managing director in 2015, he was a senior vice president and senior partner at Fleishman Hillard, a global public relations and digital marketing agency. He holds a bachelor of arts degree in political science and government from Marist College. A hockey dad, Carney is no stranger to the ice sports industry!

Scott Williams

Twelve years ago, Scott Williams and his wife, former ice dancer and adagio skater Azumi Sagara, produced Seaside Ice, an ice rink on Redondo Beach, Calif. That led to a partnership with Ice-World and the creation of Ice-America, which produces 20 ice skating events annually and manages a permanent facility near its California headquarters.

A former competitive figure skater, Williams earned the titles of World Junior champion, U.S. silver medalist and U.S. Open and World Professional champion. As a figure skating coach, he is best known for coaching Michelle Kwan to the 2003 U.S. and World Championship titles.

In 1998, Williams founded Turtle Island Productions, Inc. to produce The American Open Professional Figure Skating Championships for four years. He also was the founder and first president of the Professional Figure Skaters Cooperative (now Pro Skaters) and worked for six years with White Canvas Productions, producing NBC’s Brian Boitano Skating Spectacular. He holds a degree in project management.

Exploring The Local Scene - Pasadena

Fall Conference Information

2020 ISI Fall Conference Information (Boston)

2020 ISI Fall Conference & Trade Show
November 2-3

Wyndham Boston Beacon Hill – 5 Blossom Street  Boston, MA. 02114
Special rate: $179/night (October 31 – November 4) 
Group Code: C05 (cut off date is October 1)
For online reservations please click HERE or call (877) 999-3223
*For assistance with shoulder nights or if you require additional information, please call the hotel directly at 617.742.7630.

Certified Arena Operator (CAO)

Includes joint sessions (General Education Requirements (GER) credits) and Certificate of Arena Maintenance

  • Certificate of Arena Maintenance
    • Topics include: Building & Grounds Maintenance, Glass & Dasher Board Maintenance, Equipment Maintenance & Operation, Ice Installation & Maintenance, Basic Refrigeration & Maintenance, Custodial & Housekeeping

Certified Skating Director (CSD)

Includes joint sessions (GER credits) and Certificate of Program Essentials

  • Certificate of Program Essentials
    • Topics Include: The Skater Development Model, The Ice Below Us, Using Electronic Marketing to Grow Your Business, Technical Teaching & Skater Training Best Practices (The Annual Plan), The Business of Coaching, Coaching Policies


Includes joint sessions (GER credits), breakout sessions and Certificate of Risk Management

  • Certificate of Arena Risk Management
    • Topics Include: Insurance – Liability; Insurance – Building & Contents; Asset Management

Skating Coach/Professional

Includes joint sessions (GER credits), breakout sessions and Certificate of Coaching Essentials

  • Certificate of Coaching Essentials
    • Topics Include – Skater Development Model, The Ice Below Us, Using Electronic Marketing to Grow Your Business


If you have any additional questions, please contact Liz Mangelsdorf - ISI Managing Director