November 2-3, 2020 

Sept 8. is the Early Bird Registration ($249 ISI member) Deadline

2020 ISI Fall Conference Information (Boston)

2020 ISI Fall Conference & Trade Show
November 2-3

Wyndham Boston Beacon Hill – 5 Blossom Street  Boston, MA. 02114
Special rate: $179/night (October 31 – November 4) 
Group Code: C05 (cut off date is October 1)
For online reservations please click HERE or call (877) 999-3223
*For assistance with shoulder nights or if you require additional information, please call the hotel directly at 617.742.7630.

Certified Arena Operator (CAO)

Includes joint sessions (General Education Requirements (GER) credits) and Certificate of Arena Maintenance

  • Certificate of Arena Maintenance
    • Topics include: Building & Grounds Maintenance, Glass & Dasher Board Maintenance, Equipment Maintenance & Operation, Ice Installation & Maintenance, Basic Refrigeration & Maintenance, Custodial & Housekeeping

Certified Skating Director (CSD)

Includes joint sessions (GER credits) and Certificate of Program Essentials

  • Certificate of Program Essentials
    • Topics Include: The Skater Development Model, The Ice Below Us, Using Electronic Marketing to Grow Your Business, Technical Teaching & Skater Training Best Practices (The Annual Plan), The Business of Coaching, Coaching Policies


Includes joint sessions (GER credits), breakout sessions and Certificate of Risk Management

  • Certificate of Arena Risk Management
    • Topics Include: Insurance – Liability; Insurance – Building & Contents; Asset Management

Skating Coach/Professional

Includes joint sessions (GER credits), breakout sessions and Certificate of Coaching Essentials

  • Certificate of Coaching Essentials
    • Topics Include – Skater Development Model, The Ice Below Us, Using Electronic Marketing to Grow Your Business


Fall Conference Schedule-at-a-Glance

Fall Conference Schedule-at-a-Glance (Subject to Change)

Sunday, November 1
The Certified Executive Arena (CAE) course taught by guest speaker Cindra Kamphoff will be held from 5:30-7:00 p.m. Pre-registration is REQUIRED to take this continuing education credit class ($50 course fee). 

Beyond Grit: Powerful Practices to Lead Intentionally
In this 90 minute course, Cindra will share the 10 practices of high performers and how they apply to workplace culture. You will learn tangible strategies you can use right away to help you lead intentionally and get more out of others.

Monday, November 2
Registration will open at 7:00 am
8:00 am Conference Welcome

The High Performance Mindset: Powerful Practices to Think Powerfully
In this high-energy keynote, Cindra Kamphoff will share tangible strategies to grow your mindset and gain the high performing edge. You will feel more energy, have more control of your inner dialogue and gain more strategies in your mental toolbox as a result.

Leadership & Professional Image Session
Effective Communication & Personal Branding Session
Topics to earn Certificate of Arena Maintenance (CAO)
Topics to earn Certificate of Coaching Essentials (CSD)
Breakout Session for Coaches
Breakout Sessions for Managers/Operator

6:30-8:30 pm Evening Social Event & Awards Presentation

Tuesday, November 3
8:00 am – 12:00 pm On-Ice Sessions held at FMC Cronin Ice Skating Rink for coaches

At the Hotel

Topics to earn Certificate of Arena Maintenance (CAO)
Topics to earn Certificate of Coaching Essentials (CSD)
Breakout Session for Coaches
Breakout Sessions for Managers/Operators

12:00-1:30 pm Box Lunch & Networking

1:00 – 6:00 pm Trade Show

12 PSA Continuing Education Credits will be available for the Fall 2020 Conference  – The PSA Affidavit form must be completed within 2 weeks after attending the accredited program or credit will not be given. 

Featured Speakers - Fall Conference

 (Check back regularly for updates)

The 2020 Fall Conference & Trade Show promises a lineup of outstanding leadership, management, and skating presenters:


Cindra Kamphoff

Cindra Kamphoff, Ph.D., CMPC, is an award-winning keynote speaker, entrepreneur, and a go-to executive coach for leaders, professional athletes, executives and championship teams around the nation. Her clients range from Verizon Wireless, Target, and Walmart to the Minnesota Vikings.

She is the author of an Amazon bestseller, Beyond Grit: Ten Powerful Practices to Gain the High Performance Edge and the corresponding workbook.

She is the founder of the High Performance Mindset podcast which has over ½ million downloads where she interviews thought leaders about mindset. Her work has appeared in New York Times, ESPN the Magazine, The Huffington Post, USA Today, and Runner’s World Magazine.

Cindra believes that you can unlock new levels of potential when you train your mind to think powerfully and on purpose. As a result of her work, people tend to say they have more energy, more control of their inner dialogue and ultimately, perform at a higher level more consistently.

Kamphoff is also the founder and director at the Center for Sport & Performance Psychology and professor at Minnesota State University, Mankato. She has a Ph.D. in sport and performance psychology from the University of North Carolina at Greensboro and a BA in Psychology from the University of Northern Iowa where she competed in track and cross country. She is now an avid marathoner who has competed in 15 marathons including 5 Boston Marathons.

On a personal note, she is a proud mother of two boys who love playing sports.  She is married to her high school sweetheart who is an elementary school principal. You can read more about Cindra’s speaking programs and coaching at

ISI 2020 Spring Conference & Trade Show has been rescheduled to

April 19-20, 2021 at the Hilton Pasadena in Pasadena, Calif. 

Exploring The Local Scene - Pasadena

If you have any additional questions, please contact Liz Mangelsdorf - ISI Managing Director