ISI UNIVERSITY

Collaboration, interaction, networking, mentoring and flipped learning — these are the key words kept “top of mind” when we re-structured our ISI University program for 2020.

ISI University certifications are among the most prestigious distinctions an ice arena professional can earn.

The ISI University programs provide students the technical education and confidence to successfully face real-world challenges encountered in the ice arena environment. The skills learned make graduates more valuable to their facilities, which ultimately provides a competitive advantage to the organization through heightened service, increased productivity and lower operating costs.

We have taken nine courses from the four existing certification tracks and created a common core block of classes or General Education Requirements (GERs).  These are topics that apply to all aspects of our industry, and would only have to be taken once to have the credits applied to any of the University tracks.

General Education Requirements (GERs)

  • Communication & Branding – offered at Spring Conference 2020
  • Leadership & Professional Image – offered at Spring Conference 2020
  • Emergency Preparedness – offered at Fall Conference 2020
  • Conflict Resolution – offered at Fall Conference 2020
  • Marketing
  • Customer Service
  • Risk Management
  • Budgeting / Business Plan
  • Human Resources – 101

All of these topics will be updated and freshened up. Two to four of these GERs will be offered at each conference in a large room, with all conference attendees participating.

The remaining 18 class hours in each track will be divided into modules of either three or six class blocks, with a common theme.  At each conference, either one six hour module or two three hour modules will be offered. Participants will achieve a certificate within the certification.

For example, if the Risk Management module is presented, conference participants will leave with a Certificate of Risk Management, which will also become six credits that can be applied to the full CAM certification.

All ISIU course materials will be provided to students upon conference registration. You will be expected to read the material and provide answers to the quiz questions at the end of each monograph, prior to arriving at conference.  Quizzes can be completed in an open book format, with the end goal that you are familiarizing yourself with the material, so that the onsite classes become a high level, intensive review.  This, along with evaluation of each participant’s performance on the case studies and project lab will replace the current final exam format.

As part of each certification module there will be a case study.  During this time block, participants will be randomly divided into small working groups to propose a resolution to a situation common in our industry.  Each group will then present their ideas to the class.

The last University time block will be called the project lab.  During this time block, participants will again be randomly divided into small working groups and given a project that will result in every participant not only returning to their building with a Certificate in hand, but also with something that can immediately be put to use at their arena.  Examples would be a Preventative Maintenance Plan or a Business plan for a new program, or an Employee Task check list.

This is a list of the 4 available tracks and topics presented at our 2020 Conferences (and beyond).

Certified Arena Operator (CAO)

  • Certificate of Arena Operating Environment (Pasadena)
    • Topics include: Role of Arena Operator; Indoor Air Quality; HVAC – Dehumidification: Theory, Maintenance, and Trouble Shooting; Energy Management & Conservation; Ice Resurfacer Driver Training
  • Certificate of Arena Maintenance (Boston)
    • Topics include: Building & Grounds Maintenance, Glass & Dasher Board Maintenance, Equipment Maintenance & Operation, Ice Installation & Maintenance, Basic Refrigeration & Maintenance, Custodial & Housekeeping
  • Certificate of Arena Refrigeration (2021)

Certified Skating Director (CSD)

  • Certificate of Program Building Blocks (Pasadena)
    • Topics include: Ethics & Creating a Professional Culture; Developing & Managing Synchro, Theater on Ice, and Intercollegiate teams; Learning & Personality Styles (DISC); Demystifying Hockey & Creating Coaching Opportunities; Elite & Competitive Programs; Working with Parents through Education
  • Certificate of Program Essentials (Boston)
    • Topics Include: The Skater Development Model, The Ice Below Us, Using Electronic Marketing to Grow Your Business, Technical Teaching & Skater Training Best Practices (The Annual Plan), The Business of Coaching, Coaching Policies
  • Certificate of Program Development (2021)
  • Certificate of Program Management and Administration (2021)

Certified Arena Management (CAM):

  • Certificate of Arena Marketing (Pasadena)
    • Topics include: Branding your Arena & Creating Culture, Effective Advertising, Promotions & Special Events
  • Certificate of Arena Risk Management (Boston)
    • Topics Include: Insurance – Liability; Insurance – Building & Contents; Asset Management
  • Certificate of Arena Financial Management (2021)
  • Certificate of Arena Ancillary Business Operations (2021)
  • Certificate of Arena Time Management (2021)

Certified Skating Professional (CSP)

  • Certificate of Team Coaching (Pasadena)
    • Topics include: Ethics & Creating a Professional Culture; Coaching & Managing Synchro, Theater on Ice and Intercollegiate Teams; Learning & Personality Styles (DISC)
  • Certificate of Coaching Essentials (Boston)
    • Topics Include – Skater Development Model, The Ice Below Us, Using Electronic Marketing to Grow Your Business
  • Certificate of the Business of Coaching (2021)

Certified Arena Executive Program (CAE)

The Certified Arena Executive Program is the graduate school layer of ISI University. The comprehensive program was designed to identify and hone our industry leaders. It is the only educational forum designed to equip tomorrow’s ice arena executive to prosper in an ever-changing industry.

The program includes 27 hours of classroom activities, including writing and public speaking exercises. The fulfillment of the CAE prerequisites begins upon one’s completion of their first ISI University certification class. CAE classes are open to all, and it is never too late to start accumulating your 15 CAE class credits.

If you are interested in the CAE program email isiu@skateisi.org.

ISI University Online Offerings

Purchase Below

Certificate of Arena Management (CAM)

Certificate of Arena Management (CAM) courses prepare ice arena managers to face the broad array of challenges you’ll encounter throughout your career. Upon completion of the CAM course you will have the skills to create a loyal workforce, manage time, increase productivity and profits, enhance customer service, minimize risk, effectively market your arena and maximize business.

Topics include: Role of Arena Manager; Leadership; Financial Management; Contract Administration; Arena Scheduling; Public vs. Private Management; Risk Management; Budgeting for Managers.

Register for the Online Course – $295 for members / $495 for non-members

Online Exam – $25 for members and non-members

Certificate of Arena Operations (CAO)

Certificate of Arena Operations (CAO) courses help arena managers, assistant managers and skating and hockey directors develop the expertise to manage the many on- and off-ice activities that take place in an ice arena. From planning, scheduling, promoting and organizing to actually delivering the program, CAO graduates are well-equipped to handle all the tasks required to keep the ice arena busy and profitable.

Topics include: Financial Management; Emergency Preparedness; Building Maintenance & Safety; Computers & Technology; Custodial & Housekeeping; Risk Management; Customer Service; Energy Management; Employee vs. Independent Contractor

Register for the Online Course – $295 for members / $495 for non-members

Online Exam – $25 for members and non-members

Certificate of Arena Programming (CAP)

Certificate of Arena Programming (CAP) courses help arena managers, assistant managers and skating and hockey directors develop the expertise to manage the many on- and off-ice activities that take place in an ice arena. From planning, scheduling, promoting and organizing to actually delivering the program, CAP graduates are well-equipped to handle all the tasks required to keep the ice arena busy and profitable.

Topics include: Role of Arena Programmer; Programs for Communities & Schools; Summer Skating Activities; Elite Programs; Competitive Programs; Electronic Marketing; Managing Public Sessions and Working with Volunteers.

Register for the Online Course – $295 for members / $495 for non-members

Online Exam – $25 for members and non-members

If you have any additional questions, please contact Liz Mangelsdorf - ISI Managing Director