ISI UNIVERSITY

ISI University certifications are among the most prestigious distinctions an ice arena professional can earn.

The ISI University programs provide students the technical education and confidence to successfully face real-world challenges encountered in the ice arena environment. The skills learned make graduates more valuable to their facilities, which ultimately provides a competitive advantage to the organization through heightened service, increased productivity and lower operating costs.

The programs, offered at annual ISI conferences and online, are divided into four tracks to provide education to a diverse group of ice arena professionals:

Certified Arena Manager (CAM)* Topics include: Role of Arena Manager; Leadership; Financial Management; Contract Administration; Arena Scheduling; Public vs. Private Management; Risk Management; Budgeting for Managers

Certified Arena Operator (CAO)* Topics include: Financial Management; Emergency Preparedness; Building Maintenance & Safety; Computers & Technology; Custodial & Housekeeping; Risk Management; Customer Service; Energy Management; Employee vs. Independent Contractor

Certified Arena Programmer (CAP)* Topics include: Role of Arena Programmer; Programs for Communities & Schools; Summer Skating Activities; Elite Programs; Competitive Programs; Electronic Marketing; Managing Public Sessions and Working with Volunteers.

Certified Skating Director (CSD)* Topics include: Role of Skating Director; Programs for Communities & Schools, Human Resources; Customer Service & Relationship Management; Marketing & Promotions; Hosting Competitions, Shows & Exhibitions; Budgeting & Accounting; Group Classes (CSD track is not offered online as of yet)

*CAM, CAO, CAP and CSD are presented in three segments, with full certification earned in three years.

Certified Arena Executive Program (CAE)
The Certified Arena Executive Program is the graduate school layer of ISI University. The comprehensive program was designed to identify and hone our industry leaders. It is the only educational forum designed to equip tomorrow’s ice arena executive to prosper in an ever-changing industry.

The program includes 27 hours of classroom activities, including writing and public speaking exercises. The fulfillment of the CAE prerequisites begins upon one’s completion of their first ISI University certification class. CAE classes are open to all, and it is never too late to start accumulating your 15 CAE class credits.

ISI University Online Offerings

Purchase Below

Certificate of Arena Management (CAM)

Certificate of Arena Management (CAM) courses prepare ice arena managers to face the broad array of challenges you’ll encounter throughout your career. Upon completion of the CAM course you will have the skills to create a loyal workforce, manage time, increase productivity and profits, enhance customer service, minimize risk, effectively market your arena and maximize business.

Topics include: Role of Arena Manager; Leadership; Financial Management; Contract Administration; Arena Scheduling; Public vs. Private Management; Risk Management; Budgeting for Managers.

Register for the Online Course – $295 for members / $495 for non-members

Online Exam – $25 for members and non-members

Certificate of Arena Operations (CAO)

Certificate of Arena Operations (CAO) courses help arena managers, assistant managers and skating and hockey directors develop the expertise to manage the many on- and off-ice activities that take place in an ice arena. From planning, scheduling, promoting and organizing to actually delivering the program, CAO graduates are well-equipped to handle all the tasks required to keep the ice arena busy and profitable.

Topics include: Financial Management; Emergency Preparedness; Building Maintenance & Safety; Computers & Technology; Custodial & Housekeeping; Risk Management; Customer Service; Energy Management; Employee vs. Independent Contractor

Register for the Online Course – $295 for members / $495 for non-members

Online Exam – $25 for members and non-members

Certificate of Arena Programming (CAP)

Certificate of Arena Programming (CAP) courses help arena managers, assistant managers and skating and hockey directors develop the expertise to manage the many on- and off-ice activities that take place in an ice arena. From planning, scheduling, promoting and organizing to actually delivering the program, CAP graduates are well-equipped to handle all the tasks required to keep the ice arena busy and profitable.

Topics include: Role of Arena Programmer; Programs for Communities & Schools; Summer Skating Activities; Elite Programs; Competitive Programs; Electronic Marketing; Managing Public Sessions and Working with Volunteers.

Register for the Online Course – $295 for members / $495 for non-members

Online Exam – $25 for members and non-members

Thank you to our sponsors

If you have any additional questions, please contact Liz Mangelsdorf - ISI Managing Director