NEISMA Spring Conference & Trade Show - April 2022

Certified Arena Management (CAM) Part 2 will be offered at the NEISMA conference on Tuesday (April 26) and Wednesday (April 27).

  • Asset Management
    • Managing Tangible Physical Assets: Building, Equipment, and Capital Improvements
    • Managing Intangible Assets: Customers and Employees
    • Managing Liquid Assets: Front Desk and Daily Cash Operations, Inventory Control and Finance
  • Arena Insurance
    • Liability Insurance
    • Building and Contents
  • Ancillary Income Sources
    • Arena Programming and Support Services
    • Food and Beverage
    • Vending
  • Event and Crowd Management

If you would like to register for this class please visit the NEISMA website. 

ISI UNIVERSITY

Collaboration, interaction, networking, mentoring and flipped learning — these are the key words kept “top of mind” when we re-structured our ISI University program.

The ISI University programs provide students the technical education and confidence to successfully face real-world challenges encountered in the ice arena environment. The skills learned make graduates more valuable to their facilities, which ultimately provide a competitive advantage to the organization through heightened service, increased productivity and lower operating costs.

ISIU course materials will be provided to students prior to the class. You will be expected to read the material and provide answers to the quiz questions at the end of each monograph, prior to arriving.  Quizzes will be completed in an open book format, with the end goal that you are familiarizing yourself with the material, so that the onsite classes become a high level, intensive review.  This, along with evaluation of each participant’s performance on the case studies and project lab will replace the current final exam format.

As part of each certification module there will be a case study and/or a project lab.  During this time block, participants will be divided into small working groups to propose a resolution to a situation common in our industry then present their ideas to the class. The working group may also be given a project that will result in every attendee creating something that they can immediately put to use at their arena (ie. Business plan for a new program).

We have taken nine courses from the four existing certification tracks and created a common core block of classes or General Education Requirements (GERs).  These are topics that apply to all aspects of our industry, and would only have to be taken once to have the credits applied to any of the University tracks.

General Education Requirements (GERs)

  • Communication & Branding
  • Leadership & Professional Image
  • Emergency Preparedness
  • Conflict Resolution
  • Marketing
  • Customer Service
  • Risk Management
  • Budgeting / Business Plan
  • Human Resources – 101

The remaining 18 class hours in each track will be divided into modules of either three or six class blocks, with a common theme.

The remaining 18 class hours in each track will be divided into modules of either three or six class blocks, with a common theme. Typically held as a six hour module or two three hour modules. Participants will achieve a certificate within the certification.

For example, if the Risk Management module is presented, participants will leave with a Certificate of Risk Management, which will also become six credits that can be applied to the full CAM certification.

All ISIU course materials will be provided to students upon conference registration. You will be expected to read the material and provide answers to the quiz questions at the end of each monograph, prior to arriving at conference.  Quizzes can be completed in an open book format, with the end goal that you are familiarizing yourself with the material, so that the onsite classes become a high level, intensive review.  This, along with evaluation of each participant’s performance on the case studies and project lab will replace the current final exam format.

As part of each certification module there will be a case study.  During this time block, participants will be randomly divided into small working groups to propose a resolution to a situation common in our industry.  Each group will then present their ideas to the class.

The last University time block will be called the project lab.  During this time block, participants will again be randomly divided into small working groups and given a project that will result in every participant not only returning to their building with a Certificate in hand, but also with something that can immediately be put to use at their arena.  Examples would be a Preventative Maintenance Plan or a Business plan for a new program, or an Employee Task check list.

Certified Arena Operator (CAO)

  • Certificate of Arena Operating Environment
    • Topics include: Role of Arena Operator; Indoor Air Quality; HVAC – Dehumidification: Theory, Maintenance, and Trouble Shooting; Energy Management & Conservation; Ice Resurfacer Driver Training
  • Certificate of Arena Maintenance
    • Topics include: Building & Grounds Maintenance, Glass & Dasher Board Maintenance, Equipment Maintenance & Operation, Ice Installation & Maintenance, Basic Refrigeration & Maintenance, Custodial & Housekeeping
  • Certificate of Arena Refrigeration

Certified Skating Director (CSD)

  • Certificate of Program Building Blocks
    • Topics include: Ethics & Creating a Professional Culture; Developing & Managing Synchro, Theater on Ice, and Intercollegiate teams; Learning & Personality Styles (DISC); Demystifying Hockey & Creating Coaching Opportunities; Elite & Competitive Programs; Working with Parents through Education
  • Certificate of Program Essentials
    • Topics Include: The Skater Development Model, The Ice Below Us, Using Electronic Marketing to Grow Your Business, Technical Teaching & Skater Training Best Practices (The Annual Plan), The Business of Coaching, Coaching Policies
  • Certificate of Program Development
  • Certificate of Program Management and Administration

Certified Arena Management (CAM):

  • Certificate of Arena Marketing
    • Topics include: Branding your Arena & Creating Culture, Effective Advertising, Promotions & Special Events
  • Certificate of Arena Risk Management
    • Topics Include: Insurance – Liability; Insurance – Building & Contents; Asset Management
  • Certificate of Arena Financial Management
  • Certificate of Arena Ancillary Business Operations
  • Certificate of Arena Time Management

Certified Arena Executive Program (CAE)

The Certified Arena Executive Program is the graduate school layer of ISI University. The comprehensive program was designed to identify and hone our industry leaders. It is the only educational forum designed to equip tomorrow’s ice arena executive to prosper in an ever-changing industry.

The program includes 27 hours of classroom activities, including writing and public speaking exercises. The fulfillment of the CAE prerequisites begins upon one’s completion of their first ISI University certification class. CAE classes are open to all, and it is never too late to start accumulating your 15 CAE class credits.

If you have any additional questions, please contact Liz Mangelsdorf - ISI Managing Director